Resent Account activation Link

Sometimes, the initial workspace invitation is sent to team members to activate their account to join the workspace but doesn't make it through due to various email delivery issues, or it may expire if not used within a certain period. Additionally, invitation emails can sometimes end up in the junk or spam folder, making them hard to locate.

To address these issues, workspace owners have the ability to resend the account activation link to ensure that team members can access and join their designated workspace without any issues. 

This guide explains how workspace owners can quickly and easily resend these invitation links to ensure all team members can join the workspace without delay.

Steps to resent workspace invitation link:

1

Select the dedicated workspace and open the workspace setting. This will take you directly to the Members section.

2

In the workspace Members' list, identify the member who was invited but has not yet activated their account.

You will see a notification next to their name stating, "Invitation link sent. The user has not activated the account yet. Didn't Receive Link?" This helps you quickly spot who hasn’t completed their registration.

3

Click on " Didn't Receive Link?" for the specific member. This will trigger a popup containing the reactivation link.

Users can use this link to manually resend the invitation to the member’s email address. Now This ensures that they receive a fresh link directly in their email inbox.

TIP: Use this link to get your account reactivation link quickly on your email: https://app.upmetrics.co/auth/activation-mail

4

After resending the invitation, advise the member to check their email inbox as well as spam or junk folders thoroughly for the new invitation link.

Once they find the email, they can complete their account setup to join the workspace.

By following these steps, you ensure that all team members can access the workspace without any hurdles. This efficient management tool helps keep your team connected and productive.