Canceling your Upmetrics account subscription

When you cancel your Upmetrics account from within the app, you'll have access to your workspaces, and data for the rest of the current paid period. After that, Upmetrics will try to retain your data for the next seven days, but can't make guarantees for long periods of time. If you think you may want to access your Upmetrics workspaces in the future, we recommend please reactivate your account before it would cancel by the system.

Tip: Please note, After canceling your account you can not claim a refund for the rest of the current paid period.

To Cancelling an active account:


Go to the subscription page by clicking subscription in the sidebar navigation.

Click on  cancel button and confirm your cancellation to cancel your subscription. After canceling your subscription, Your account will be put on Scheduled Cancellation mode.
While having this  In scheduled  In cancellation mode, you can still access your workspaces for the rest of the current paid period. Don't worry your all data are safe with us and you can reactivate a service within 7 days. However, reactivation will charge you from the day you are reactivating it.

Care to tell us more?

We’re always looking for ways to improve our software. Can you tell us a little more about why you’re canceling?

  • I couldn't find the features I needed

    We’re sorry to hear that! Our Customer Advocacy Team would love to talk to you about what you couldn’t find. Chat with us now, or contact us - we'd love to hear your feedback.

  • It’s not quite what I was looking for

    That’s OK, Upmetrics isn’t for everybody. Before you go, we'd love to hear more about what you were trying to accomplish, and why Upmetrics wasn’t the right fit. Chat with us now, or contact us. We might also be able to connect you with our certified business coaches, plan writing experts, and strategic advisors.

  • I’m just not using it enough

    Let us know, What causes you to not be able to use it? Or, contact us to learn how you can get more use out of Upmetrics.

  • It’s too expensive

    We offer both monthly and annual subscriptions so you can choose your savings. The monthly option offers a lower up-front payment, and the annual option saves you 40% when you pay for the year. Keep in mind, too, that you can cancel a monthly subscription at any time. There’s never a contract or minimum commitment.

    If you've signed up and would like to change your subscription plan, please contact us - we're glad to help.

  • I finished my business plan

    Congratulations! Did you know that if your business is up and running, the Upmetrics business plan checklist provides a supercharged list to help you monitor the health of your business and make better decisions? Please contact us if you'd like to hear more.